Have a question or need assistance? We're here to help. Please email us at hello@hydracy.com, and our dedicated support team will get back to you as soon as possible.
If you have any additional questions or concerns not covered in our FAQ section, please don't hesitate to reach out to our dedicated support team.
We are here to ensure that your experience with Hydracy remains seamless and enjoyable.
Water Bottles
To ensure the longevity and optimal performance of your Hydracy water bottles, follow these care instructions:
- Cleaning: Regularly clean your hydration products with mild soap and warm water. Avoid using abrasive cleaners or harsh chemicals.
- Storage: Store your dry hydration bottles in a cool, dry place when not in use, and avoid prolonged exposure to direct sunlight.
- Handling: Although our bottles are hatter-resistant, if you drop them full of water there is a chance that the weight can crack the Tritan plastic. Please avoid dropping or exposing them to extreme temperatures.
FAQs
Spare Parts
At present, we offer spare fast flow chug lids. However, we are actively working on stocking more spare parts in the future. For the most recent updates or inquiries about spare parts availability, please reach out to our customer support team.
Wholesale / Bulk Order
For wholesale orders or quantities exceeding100 units, please reach out to our dedicated customer support team for a quote.
Return Policy
Your satisfaction is our priority. If for any reason you're not entirely delighted with your Hydracy purchase, we offer a hassle-free return policywithin 30 days of receipt. Reach out to our dedicated support team with your orderID to initiate your return process or address any concerns you may have. We're here to ensure your experience with Hydracy is nothing short of exceptional.
Warranty Replacement
We stand behind the quality of our products. We provide alimited lifetime warrantyto ensure your satisfaction. For details on our warranty coverage and how to make a claim, please visit our warranty information.
