Shipping policy

Overview

1. Processing Time:

• Orders are typically processed and shipped within 1-3 business days after payment confirmation, excluding weekends and holidays.
• Please note that processing time may vary during peak seasons or promotional periods.

2. Shipping Methods:

• We offer standard shipping via Multichannel Fulfillment (MCF) for domestic orders within the United Kingdom.

3. Shipping Rates:

• Shipping rates are calculated based on the weight of the package.
• Customers can view shipping rates before completing their purchase at the checkout page.

4. Estimated Delivery Time:

• Estimated delivery times vary depending on the destination.
• Domestic orders typically arrive within 3-7 business days.

5. Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
• You can track the status of your order by entering the provided tracking number on the carrier's website.

6. Shipping Restrictions:

• We currently only ship to the United Kingdom. We do not ship to British Forces.
• Certain items may have shipping restrictions based on size, weight, or destination. Please refer to product descriptions for more information.

7. Shipping Insurance:

• Shipping insurance is available for an additional fee upon request. Please contact our customer support team for assistance.

8. Lost or Damaged Shipments:

• In the event of lost or damaged shipments, please notify us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order in a timely manner.

9. Contact Information:

• If you have any questions or concerns regarding shipping, please contact our customer support team at hello@hydracy.com.

10. Policy Updates:

• We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on this page.