Shipping
What are your delivery times?
5-10 business days.Learn more about our Shipping Policies
How much will shipping cost?
Free over £40, otherwise £5
Can you provide worldwide shipping?
We ship to Great Britain however we do not ship to Northern Ireland or Ireland. If you are a customer in the US or Germany, please see our respective sites.
My Order
How can I cancel my order?
Contact us at hello@hydracy.com and our team will do our best to cancel immediately
What if I receive the wrong product?
Contact us at hello@hydracy.com
Do you offer exchanges for faulty items?
Contact us at hello@hydracy.com to file a warranty claim
Product
How do I return my product?
Contact us at hello@hydracy.com within 30 days of purchase. Learn more about Returns & Refunds
How do I care for my product?
Refer to the product page for specific instructions
How do I register for my warranty?
Follow the QR code from your product insert to register.
How do I request a replacement? / How do I make a warranty claim?
Contact us at hello@hydracy.com
Other
I shared a selfie on social, how do I get my promo code?
Contact us at hello@hydracy.com
Where can I download the eBook?
Download "Flavor up your days" eBookwhich includes 27 new delicious ways to hydrate yourself!
Are you an Influencer and want to work with us or become a Hydracy Brand Ambassador?
Contact us at hello@hydracy.com. Learn more at Become a Hydracy Brand Ambassador
How do I request corporate or bulk discounts?
Contact us at hello@hydracy.com
For more detailed inquiries, please refer to our comprehensive warranty information or contact us directly at hello@hydracy.com for personalized assistance.
If you have any additional questions or concerns not covered in our FAQ section, please don't hesitate to reach out to our dedicated support team.
We are here to ensure that your experience with Hydracy remains seamless and enjoyable.
